Terms and Conditions

The following Terms and Conditions apply to all visitors and users of this web site. By accessing this web site, visitors and users acknowledge acceptance of these Terms and Conditions.
We reserve the right to change these terms and conditions at any time and the changes will effective from when they are displayed on our website.

Delivery
Delivery times vary according to the product ordered and stock availability. We make every effort to get goods to you as quickly as possible. Any order that is received and is in stock will normally be shipped out within 24 hours (Monday-Friday, excluding weekends and public holidays, subject to stock).

We will contact you if there is likely to be any delay with your order and you then have the choice of either waiting for the item or canceling your order.

Unfortunately, delays can occur owing to circumstances outside of our control and therefore, we incur no liability for delays or failure to deliver the products within estimated timescales.

Shipping costs
We try to make our shipping costs as accurate as possible but some destinations such as offshore islands may be subject to a surcharge. We will always notify you by email before the order is sent.

Payment
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. We do not take responsibility for any errors in the pricing of the goods on our website or in our catalogue as mistakes do occur from time to time. If an error is discovered after you have placed an order, we will contact you and you will then be able decide if you wish to continue with the order at the correct price or cancel the order and any monies you have paid to us will be refunded. All orders are processed in GB Pounds Sterling at the prices displayed at time of order. Conversions into other currencies are displayed at the basket for customer convenience only and are approximate and may change slightly between the date of placing the order and the date of dispatch.

All goods supplied are covered by the manufacturer's guarantee.

Tax Charges
For orders made from the UK or the European Union (EU), 17.5% VAT is included. All other countries are VAT free and the VAT will be removed at the basket.
Our VAT number is GB323614190

Returns policy
If for any reason, you are not satisfied with your purchase, please return it to us in unused and perfect condition in the original packaging within 7 days. Any goods returned for a refund (after 7 days of invoice date) will be subject to a 15% handling / re-stocking fee. The goods have to be sent back to us at your own cost.
If the product is faulty, you can return it to us within 30 days. We will exchange the item or issue you a credit or refund for the purchase price of the item, not including shipping and handling charges, by your original method of payment. We will refund reasonable postage costs you have incurred if you are returning a faulty item.

For your own protection, it is recommended that you should send the products back using recorded delivery so you have proof of delivery. Please ensure that items are safely packaged as we cannot be held responsible for goods returned damaged or lost while in transit. Please note that the customer is responsible for the cost of returning unwanted items.

To return any item, please email us at support@ptcompany.co.uk. Please do not return any product without contacting us first.

Custom painted and specially ordered items cannot be returned for refund.

In accordance with the Distance Selling Regulations, an order can be cancelled in writing within 7 working days of delivery if boxed with all original packaging. The product should be in unused and in perfect condition, whereby a refund will be provided less the costs of carriage. The goods have to be sent back at your own cost.

This does not affect your statutory rights.

General Disclaimer
Although The PT Company has attempted to provide accurate information on this website, we assumes no responsibility for the accuracy of the information. All links to third party web sites or services are for information purposes only and constitutes neither an endorsement nor a recommendation.

Privacy policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you to process your order and to provide you with the best possible service.

We do not supply your details to any third party save for your name and address which will only be given to our dispatch companies for the purpose of delivering goods that have been ordered by you.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Liability
The PT Company does not accept any liability for any consequential or incidental damages or for any other indirect, special or punitive damages whatsoever arising out of or related to the purchase or use of any products and variants from The PT Company.

Copyright
All photographs and material on this website are the copyright of The PT Company and may not be used or copied without the permission of The PT Company. The copyright of any photographs and material used on this site from other companies remain with that company.

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